Privacy
Policy.

SMS Opt-In & Consent

By providing your phone number and opting in, you consent to receive recurring automated text messages and calls from Advanced Air Conditioning + Heating using an automatic dialing system.

Data We Collect

• Mobile phone number
• SMS/call consent records and preferences
• Message delivery and response history

How We Use Your Data

• Send automated appointment reminders and confirmations
• Service updates and follow-up communications
• Respond to your inquiries via call or text

Third-Party Sharing (CTIA Required)

We do not share your mobile information with third parties for their marketing purposes. We may share with service providers who help deliver messages.

Data Retention

We retain your phone number while you are an active customer and for twelve (12) months after opt-out for compliance records.

Your Rights

• Access: Request a copy of your data
• Update: Correct your phone number anytime
• Delete: Request removal from our systems

Consent

By providing your phone number and opting in, you provide express written consent to receive recurring automated calls and text messages from Advanced Air Conditioning + Heating at the number provided, using an automatic dialing system.

Message Types

• Appointment reminders and confirmations
• Service updates and scheduling
• Follow-up communications

Message Frequency

Message frequency varies based on your appointments and service needs. Expect 2–8 messages per month.

Rates

Message and data rates may apply. Contact your carrier for details.

Opt-Out

Reply STOP to any message to unsubscribe. You will receive one confirmation message. No further messages will be sent.

Help

Reply HELP for assistance or call (512) 382-6745.

Carrier Liability

Carriers are not liable for any delayed or undelivered messages.

Link to Privacy

Privacy Policy: https://advancedairconditioningandheating.com/privacy

Important

Consent is not required to purchase our services. You may book appointments without opting in to SMS.

Web Form Checkboxes

Requirements:

• All checkboxes unchecked by default — no pre-selected boxes
• SMS consent is separate from email consent (different fieldsets)
• SMS campaign types are separate (appointment reminders vs. promotional)
• Each opt-in is independently optional — not required to submit
• Clearly visible, not hidden behind a single “submit” action

Verbal Consent Script

“Would you like to receive text reminders about your appointment? Message and data rates may apply. You can opt out anytime by replying STOP or text HELP for assistance. This is optional. Would you like to receive texts?”

[Record: Yes/No, timestamp, agent ID]

Confirmation Message

“Advanced Air Conditioning + Heating: You're subscribed to appointment reminders. Msg frequency varies. Msg & data rates apply. Reply STOP to cancel, HELP for help.”

Message Flow Example (A2P 10DLC)

Customers opt in by checking one or both independent, optional SMS checkboxes on our contact form at https://advancedairconditioningandheating.com/contact or during online booking at https://advancedairconditioningandheating.com/book. The form presents two separate SMS opt-ins — (a) appointment reminder texts and (b) promotional texts — each unchecked by default and each independent of email consent and of submitting the form. Below the checkboxes the form displays: “You can opt in to either, both, or neither — neither is required to submit this form or to purchase service. Msg frequency varies (typically 2–8 msgs/month). Msg & data rates may apply. Reply STOP to opt out, HELP for help. Privacy Policy: https://advancedairconditioningandheating.com/privacy. Terms and conditions: https://advancedairconditioningandheating.com/terms.”

Required in message flow:

• Description of opt-in method(s) with clear opt-in language (no pre-checked boxes)
• Message frequency (e.g., “Up to 8 msgs/month”)
• “Message and data rates may apply”
• Links to privacy policy and terms
• Consent must be voluntary — not required to complete purchase or create an account